Responsible Gaming
at upbd8

1 Age Restriction and Verification

upbd8 operates an 18+ only policy without exception. Gambling is not appropriate for minors, and upbd8 takes extensive steps to prevent anyone under the age of 18 from accessing our platform or placing any wager of any kind. This is not simply a matter of policy compliance — protecting young people from exposure to gambling is a core ethical responsibility that upbd8 upholds across every aspect of its operation.

How We Verify Player Age

All new players registering on upbd8 are required to provide their date of birth during account creation. This information is cross-checked against the identity documents submitted during our Know Your Customer (KYC) process, which requires a valid National Identity Card (NID) or passport. Any account where the player cannot be confirmed as 18 or older will be suspended immediately pending verification, and any winnings accumulated during an unverified period may be withheld.

Protecting Minors in Your Household

If you share a device, computer, or mobile phone with younger family members, upbd8 strongly recommends the following precautions:

• Always log out of your upbd8 account after each session and never save your password on a shared device.
• Enable device-level parental controls or child safety filters on any device accessible to minors.
• Keep your upbd8 account credentials — username, password, and mobile PIN — strictly private.
• Consider using third-party parental control software to block access to gambling websites on family devices.

2 Understanding Problem Gambling

Gambling is, for the vast majority of players, an enjoyable leisure activity. However, for a minority of people, gambling can develop into a compulsive behaviour that causes significant harm to their financial situation, mental health, relationships, and overall quality of life. upbd8 is committed to helping players recognise the early warning signs of problem gambling so that they can seek help before the situation becomes serious.

What Is Problem Gambling?

Problem gambling — sometimes referred to as compulsive gambling or gambling disorder — is characterised by a persistent inability to control gambling behaviour despite negative consequences. It is not simply a matter of losing money; it is a pattern of behaviour in which gambling begins to take priority over other important areas of life, and in which the individual feels compelled to gamble even when they know it is causing harm.

Common Warning Signs

The following behaviours may indicate that gambling is becoming a problem. If you recognise several of these signs in yourself or someone you know, we encourage you to take the self-assessment below and to reach out for help.

• Spending more money on gambling than you can afford to lose, or borrowing money to fund gambling activity.
• Feeling restless, irritable, or anxious when you are unable to gamble or when you attempt to cut back.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
• Gambling as a way to escape stress, anxiety, depression, or other negative emotions.
• Neglecting work, study, family responsibilities, or personal health due to gambling.
• Making repeated unsuccessful attempts to reduce or stop gambling.
• Continuing to gamble despite being aware that it is causing financial or relationship difficulties.

Recognising these warning signs is the first and most important step. upbd8's responsible gaming tools and support contacts are available to every registered player at no cost and with complete confidentiality.

3 Self-Assessment Questionnaire

The following questions are designed to help you honestly evaluate your relationship with gambling. This is not a clinical diagnostic tool, but it can provide a useful starting point for reflection. Answer each question as honestly as you can, based on your behaviour over the past twelve months.

4 Responsible Gaming Tools

upbd8 provides every registered player with a suite of responsible gaming tools that can be activated directly through their account settings or by contacting support at [email protected]. These tools are designed to give you practical, effective control over your gambling activity at every level — from how much you spend to how long you play.

5 Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available on upbd8. It is designed for players who feel that a complete break from gambling is the right course of action, whether for a defined period or on a permanent basis. upbd8 treats self-exclusion requests as the highest priority and will action them within 24 hours of receipt.

How to Request Self-Exclusion

To activate self-exclusion, contact upbd8 support at [email protected] with the subject line "Self-Exclusion Request". Your message should include your registered username and the duration of exclusion you are requesting. The following self-exclusion periods are available:

• 6 months — recommended as a minimum for players who feel gambling has become problematic.
• 1 year — suitable for players who need extended time away from gambling to address underlying issues.
• 5 years — for players seeking a long-term break with a defined future review point.
• Permanent / Indefinite — for players who wish to stop gambling permanently. This option cannot be reversed.

What Happens During Self-Exclusion

Once a self-exclusion request is processed, the following actions are taken immediately and automatically:

• Your upbd8 account is locked and cannot be accessed for login, deposits, or gameplay.
• All marketing communications — including bonus emails, SMS alerts, and in-platform promotions — are suspended for the duration of the exclusion.
• Any existing balance in your account at the time of exclusion remains secure and can be withdrawn by contacting support during the exclusion period.
• You will not be able to create a new upbd8 account under the same identity during the exclusion period. Any attempt to do so will result in immediate closure of the new account.

Returning After Self-Exclusion

For self-exclusion periods with a defined end date, your account will not be automatically reactivated at the expiry of the period. You must proactively contact support to request reactivation, and there is a mandatory 7-day reflection period between the reactivation request and the account being unlocked. upbd8 may also require you to confirm that you have sought or are aware of professional support resources before reactivation proceeds. Permanent self-exclusion cannot be reversed under any circumstances.

6 Deposit and Spending Limits

Setting a realistic deposit limit is one of the most effective ways to keep gambling within a budget you are comfortable with. upbd8 allows every player to set deposit limits independently of any other responsible gaming tool, and we encourage all players — not just those who feel they have a problem — to use limits as a standard part of their gambling routine.

How Deposit Limits Work

Deposit limits can be configured as a maximum deposit amount per day, per week, or per calendar month. For example, you might set a daily deposit limit of ৳1,000 or a monthly limit of ৳10,000. Once you reach your configured limit for the applicable period, all deposit attempts via bKash, Nagad, Rocket, Upay, or any linked bank account will be declined until the period resets.

Changing Your Deposit Limits

• Decreasing a limit: Takes effect immediately upon confirmation. The new lower limit applies from the moment it is set.
• Increasing a limit: Subject to a mandatory 7-day waiting period before the increase takes effect. This cooling-off period is intentional and cannot be waived — it ensures that decisions to increase spending limits are considered, rather than impulsive.
• Removing a limit entirely: Also subject to the 7-day cooling-off period, during which the existing limit remains active.

To set or adjust your deposit limits, log in to your upbd8 account and navigate to your account settings, or contact our support team at [email protected] for assistance. Limits can be configured in Bangladeshi Taka and will apply uniformly across all payment methods linked to your account.

7 Session Time Controls

Time spent gambling can pass quickly, particularly during engaging game sessions. upbd8's session time controls are designed to ensure that you remain aware of how long you have been playing and to create structured pauses that prevent unbroken extended sessions.

Session Time Limits

You can configure a maximum session length ranging from 30 minutes to 8 hours. When your active session reaches the limit you have set, you will be automatically logged out. A brief message will be displayed confirming the duration of your session and your net wagering activity before logout. To continue playing, you must log back in — this mandatory re-login serves as a natural break point for reflection.

Reality Check Notifications

If you prefer to remain logged in but still want regular reminders, reality check notifications are the right tool. At the interval you choose — every 30, 60, 90, or 120 minutes — an on-screen notification will appear displaying:

• The total time elapsed in your current session.
• Your total wagering amount since session start.
• Your net position (net win or net loss) for the session.
• A prompt asking whether you wish to continue your session or take a break.

Reality check notifications cannot be dismissed without making an active choice to continue or pause, ensuring that you engage with the information rather than simply clicking past it.

Healthy Session Habits

• Set a firm session time limit before you start each gaming session and commit to it.
• Take regular breaks — stand up, stretch, and step away from the screen every hour.
• Never gamble when you are tired, stressed, upset, or under the influence of alcohol.
• Treat any gambling session as entertainment with a defined budget — not as a source of income.
• Celebrate wins and accept losses as part of the entertainment experience, not as financial outcomes that need to be corrected.

8 Getting Help and Support

If you believe that gambling is having a negative impact on your life, or if someone close to you has expressed concern about your gambling behaviour, please do not hesitate to reach out. upbd8's support team is available seven days a week and will treat all responsible gaming enquiries with complete discretion and without judgment.

Contacting upbd8 Support

upbd8's responsible gaming support is available through email at [email protected]. When contacting us about responsible gaming matters, please include your registered username and a brief description of the assistance you need. All responsible gaming communications are handled by a dedicated team member and are kept strictly confidential — they are not shared with marketing or any other commercial function of the business.

Professional Counselling and External Resources

For players in Bangladesh who need professional support beyond what an online platform can provide, upbd8 encourages reaching out to a qualified mental health counsellor, psychologist, or community health worker who has experience with behavioural addictions. Trusted friends, family members, or religious leaders can also be valuable sources of support during difficult periods. Seeking help is a sign of strength, and many people successfully overcome problem gambling with the right support network in place.

Supporting a Friend or Family Member

If you are concerned about someone else's gambling behaviour, upbd8 recommends approaching the conversation with empathy and without judgment. Make it clear that your concern comes from care, not criticism. Encourage the person to seek help and offer to support them in doing so. Avoid covering debts caused by gambling or making excuses for gambling-related behaviour, as this can enable the problem to continue unchecked.